My Fees, Ts&Cs

​ALL ACTIVITIES

• Clients are required to provide all relevant health information to the practitioner to enable the best outcomes.  

• Clients are responsible for not over-stretching or ignoring pain signals and are expected to modify accordingly or make the practitioner aware, who will offer different options as appropriate.  If the client becomes pregnant or is postnatal, they are responsible for letting the practitioner know.

• Any general lifestyle advice the practitioner offers is taken at your own free will. The practitioner is unable to give advice outside the scope of training and expertise, in which instance a referral to another specialist may be offered. 

• Sessions may be recorded for your future use; please do not share them with anyone else.

• Clients are expected to be respectful and supportive of each other

• Claygate Yoga Clinic is GDPR compliant.  Please request if you wish to read the data protection and privacy notice.

RETREATS

• A non-refundable deposit is required to secure your space; the remaining balance is to be paid latest 8 weeks before the start of the retreat.  Last minute bookings must be paid for in full at teh time of booking.  Payment by bank transfer or via the website.

• Travel insurance is highly recommended.  Please ensure this covers the activity of the retag, unexpected cancellation, sickness, losses and all the usual risks.  Please bring the policy with you.

• If for any reason beyond my control, there is a venue issue, I will attempt to find an alternative location for your retreat.  If this is not possible a full refund will be given.

• If you have any health issues, please consult your doctor to make sure you are in a fit state to join us for your retreat.

• You are free to opt out of any activity during the retreat

• I can accept no liability for loss, damage, injury or illness whilst you are on the retreat

• Health/medical/dietary requirements: you are required to complete a retreat form prior to arrival

• Passports: you are responsible for ensuring that you have a valid passport & visa if applicable

• Cancellation Policy

  • 4 to 8 weeks before the start of the retreat: a refund of the balance payment will be made.  The deposit will not be refunded

  • Up to 4 weeks before the start of your holiday: 0% refund

  • Once the retreat has commenced, no refund or part refund or unused portion of your holiday will be repaid in the event of cancellation by you

GROUP CLASSES

• Pre-booking is required through the website.  The practitioner may choose to pay offline and through bank transfer or via the website. 

• Group class purchases need to be paid in full, in advance.  If it is the first class, the practitioner may pay for a single class.  If the block of classes has started, the payment will be pro-rated and paid through bank transfer.

• The client is expected to inform the practitioner if they are unable to attend.  The practitioner will invite them to attend another class during the week, space permitting, or provide a recording upon request.  There are no refunds available.

• Clients are expected to arrive in good time on zoom or in person to be ready by the start time of the class.

BESPOKE HEALTH PROGRAMMES, PRIVATE YOGA & MASSAGE

• Single sessions and packages need to be paid in full, in advance.  If no sessions are taken for a 3 month period, unused sessions cannot be carried forward or refunded.

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GDPR Policy available upon request.  The data entered when filling out your registration form will stay within our system until you request for it to be removed.

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